Basic Troubleshooting
Safety Check | Basic Steps | Most Common Solutions |
It doesn’t work | 1. Insufficient battery power 2. Faulty connections 3. Battery not fully seated in tray 4. Improper turn on sequence 5. Brakes are applied |
1. Charge the battery pack 2. Clean and repair connectors 3. Install battery correctly 4. Turn on bike with proper sequence 5. Disengage brakes |
Irregular acceleration and/or reduced top speed | 1. Insufficient battery power 2. Loose or damaged throttle |
1. Charge or replace battery 2. Replace throttle |
When powered on the motor does not respond | 1. Loose wiring 2. Loose or damaged throttle 3. Loose or damaged motor plug wire 4. Damaged motor |
1. Repair and or reconnect 2. Tighten or replace 3. Secure or replace 4. Repair or replace |
Reduced range | 1. Low tire pressure 2. Low or faulty battery 3. Driving with too many hills, headwind, braking, and/or excessive load 4. Battery discharged for long period of time without regular charges, aged or damaged 5. Brakes rubbing |
1. Adjust tire pressure 2. Check connections or charge battery 3. Assist with pedals or adjust route 4. Replace the battery |
The battery won’t charge | 1. Charger not well connected 2. Charger damaged 3. Battery damaged 4. Wiring damaged |
1. Adjust the connections 2. Replace 3. Replace 4. Repair or replace |
Wheel or motor makes strange noises | 1. Damaged motor bearings 2. Damaged wheel spokes or rim 3. Damaged motor wiring |
1. Replace 2. Repair or replace 3. Repair or replace motor |
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- Basic Troubleshooting