1. Shipping Area (free shipping)
We currently only ship to locations within the United States and it is free shipping (Except Hawaii, Alaska, and Puerto Rico).
We ship FedEx or UPS and we do not ship to PO BOXES or APO.
2. Signature Required
Shipments containing electric bikes require a signature because of the high value of the goods and the shipping carrier will get the signature before delivery.
3. Delivery Time
In-stock orders typically ship the next business day, unless otherwise noted on the product page. (In the rare occurrence that we cannot ship your order within 24 hours, we promise to ship it within 2 business days.) A shipping confirmation email will be sent to your email once the order has shipped. The carrier is FedEx or UPS. Please allow 2~7 business days for your shipment to arrive at your address. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by KBO are estimates.
4. Order Tracking
You track your order and shipping & handling information on your account if you have registered one on www.kbobike.com. If you haven't registered on our site, you can also track your order here with your tracking number. For more shipping information, send an email to firstname.lastname@example.org. We will get back to you in 24 hours.