Cancellation after shipping is subject to a 10% cancellation fee and the return shipping cost of $150. You may refuse to sign in the package and return it to the sender. Please contact email@example.com to continue this process.
Free of charge. Please contact firstname.lastname@example.org to continue this process.
Shipped but not received
A $20 processing fee will be charged if you exchange the item successfully. If you fail to exchange the item, you may refuse to sign in the package and return it to the sender. Cancellation after shipping is subject to a 10% cancellation fee. Please contact email@example.com to continue this process.
Please refer to the return policy to start a return and exchange if you prefer exchanging after the ebike has been delivered.
Customers are responsible for the return shipping cost of $150.
You will be charged up to a 15% restocking fee (withheld from the refund). Please contact firstname.lastname@example.org to continue this process.
If your return or exchange request is approved by KBO, you may receive a new product or a refund. The shipping label will be provided by KBO, please do not ship them by yourself before receiving the shipping label.
Please send us a notification with the tracking number after returning any items. Once we receive your return, we will either replace the item with a new product or refund your money. This will be processed in 2 business days. If the returned items do not match the given requirements above, we will not accept the return. We will send it back to you immediately with notifications. Please be aware, restocking fees may apply to unauthorized returns.
After your E-bike is delivered, you can start a return process within 14 days of delivery. We do not accept returns after 14 days. Before starting a return process, the customer needs to contact email@example.com to get approval for the return. We will not accept returns without permission from KBO.
• To start a return, make sure the bike is unused, free from dirt, dust, and odour-free. It should be in the original package and condition when you received it.
• Customers are responsible for the return shipping cost of $150.
• You will be charged up to a 25% restocking fee (withheld from the refund).
• We do not accept any returns on used items, except few rare EXTREME cases of breakage/malfunction.
Late or Missing Refunds
If you haven’t received a refund after 2 business days of approval, please recheck your bank account and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Shipping Damage Claims
In rare instances, the item may be damaged during transportation as received. If damage occurs due to shipping, please contact email@example.com and provide us with photos or videos proof.
NOTICE: we will not accept Shipping Damage Claims after 7 days of delivery
Non-returnable items include, but are not limited to:
• All accessories.
• Special orders.