SUPPORT

FAQs

  • No. All of KBO’s e-bikes comply with the specifications of the US law and you do not need a license to ride it.

  • We are engaged in direct sales to customer business, so there are very few local dealers right now. It's a good idea to watch the useful videos on the Youtube KBO Bike channel for reviewing the bike to have a good understanding of all the information necessary.

  • We ship to locations within the United States for free except Alaska and Hawaii.

  • Your bike will arrive 90% assembled. We will provide the tools and a comprehensive assembly video so you can assemble your KBO bike within 20mins even if you are a novice.

  • As a consumer direct business, we make sure our products are priced competitively year-round, so you can be sure you're always getting the best deal on a high-quality bike. To get the latest news on current sales or discounts, sign up for our newsletter at the bottom of our homepage. Promotions are also announced on our Instagram and Facebook pages, so be sure to follow us for all news updates.

  • KBO electric bike has a top speed of 22 mph without pedaling, which is the legal limit for street legal e-bikes in most areas and in accordance with nationwide e-bike laws. The top speed can up to 25+ with pedaling.

  • If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 4 solutions for you:
    1. Call the customer service number on the back of your credit or debit card and speak to a representative letting them know you are authorizing the payment. Once they put an authorization through, you should be able to process your payment once more on our website and the order will be accepted.
    2. Please switch to your other credit/debit card.
    3. If you have a Paypal account, please try to pay by PayPal.
    4. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). Then you can complete your order with your credit card by checking out as a guest.

  • In-stock orders typically ship the next business day, unless there is related shipping information noted on the product page. (In the rare occurrence that we cannot ship your order within 24 hours, we promise to ship it within 2 business days.) A shipping confirmation email will be sent to your email once the order has shipped. The courier will be FedEx or UPS. Please allow 2~7 business days for your shipment to arrive at your address. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by KBO are estimated dates.

  • We believe that communication is the best way to solve any problems. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and / or videos so that we can diagnose the problem quickly. Please feel free to contact our support division's email: support@kbobike.com if you have any problems.

  • The battery from empty to full typically takes 5 hours with the 3 amp charger. In rare cases, it may take longer to allow the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.